accreditation scheme means:

(a)  a scheme prepared by a service provider in accordance with Division 3 of Part 10, or

(b)  a Ministerially recognised accreditation scheme.

accrediting agency means:

(a)  a service provider, or

(b)  a Ministerially recognised accrediting agency.

contestable service means:

(a)  any service provided for the purpose of complying with Division 4 of Part 3 of the Act, and

(b)  any service comprising work relating to an extension of a service provider’s distribution system or an increase in the capacity of a service provider’s distribution system.

electricity industry ombudsman means the electricity industry ombudsman appointed under an approved electricity industry ombudsman scheme.

electricity marketer has the same meaning as in Part 5B of the Act.

(a)  applying to small retail customers who own or occupy residential premises and who are, in the supplier’s opinion, experiencing financial difficulties, and

(b)  that complies with subclause (2) and is approved by the Minister.

(a)  enable customers to make payments by instalments, in advance or arrears, and

(b)  provide for the customer to be informed of the following matters:

(i)  the period, or periods, of the payment plan,

(ii)  the amount of each instalment and the frequency of instalments,

(iii)  if the customer is in arrears, the number of instalments to pay the arrears,

(iv)  if the customer is to pay in advance, the basis on which instalments are calculated, and

(c)  provide for instalments to be calculated having regard to a customer’s consumption needs and capacity to pay, and

(d)  provide procedures that are fair and reasonable for dealing with payment difficulties faced by a customer who is obtaining the benefit of the scheme.

(a)  consumption is to be measured or estimated in respect of all premises that are owned or occupied in this State by the customer and that are covered by the same customer supply contract,

(b)  consumption in the immediately preceding period of 12 months is to be measured (if applicable) by having regard to electricity consumption recorded in bills rendered during the relevant period or meter readings during the period.

(a)  at the commencement of a customer supply contract,

(b)  if the terms and conditions of a negotiated customer supply contract relating to the customer are renegotiated and agreed to by the customer,

(c)  at intervals of not less than 12 months during the term of a standard form customer supply contract,

(d)  at any time that the supplier becomes aware that a customer may consume electricity at premises at a rate of less than 160 MWh per year, unless otherwise provided by the customer supply contract.

(a)  if a supplier becomes aware that a person who is or may be a small retail customer is being supplied with electricity by the supplier and is not subject to a customer supply contract but is subject to a new occupant supply arrangement,

(b)  if a small retail customer notifies a supplier that the customer wishes to discontinue the supply of electricity by the supplier with the effect that the customer supply contract ends,

(c)  if the period of supply of electricity under a negotiated supply contract with a small retail customer ends,

(d)  if a supplier reclassifies a small retail customer taking supply under a standard form customer supply contract as being a customer who is not a small retail customer.

(a)  that, if the person or customer wishes to continue to be supplied with electricity at the premises, the person or customer must arrange supply under a customer supply contract with the supplier or another supplier,

(b)  whether or not the person or customer is entitled to elect to take supply from a standard retail supplier under a standard form supply contract and, if the person or customer is so entitled and the supplier is not the relevant standard retail supplier, the name and contact details of that supplier,

(c)  any charges that the person or customer may be liable to pay if the person or customer does not arrange supply under a customer supply contract,

(d)  the circumstances in which the supplier may arrange for discontinuation of supply and the date on or after which the supply of electricity to the person’s or customer’s premises may be discontinued.

(a)  in the form issued by the standard retail supplier, and

(b)  that is signed and dated by the person making the election.

(a)  the name of the customer,

(b)  the address of the premises to be supplied with electricity,

(c)  the customer’s National Metering Identifier,

(d)  the date that the customer proposes that supply is to commence,

(e)  a statement that supply of electricity is to commence between 10 days and 21 days after the application is served on the supplier, except in the case of a new connection service or where the prospective customer is supplied under a new occupant supply arrangement, in which case the supply of electricity under the contract may commence earlier.

(a)  may apply only to one election related to one period of supply, and

(b)  must be issued to a prospective customer by a standard retail supplier not later than 24 hours after a request by the prospective customer for a form, and

(c)  when issued, must be accompanied by the document required to be provided under clause 13.

(a)  that sets out any relevant guaranteed customer service standards, and

(b)  that indicates that those standards form part of the relevant customer contract, and

(c)  that contains a statement of the customer’s rights in relation to disputes and resolution of disputes with the licence holder, including particulars of any applicable approved electricity industry ombudsman scheme and the procedures for referring complaints and disputes to the electricity industry ombudsman under that scheme, and

(d)  that sets out particulars of any rebate or relief available under any Government funded rebate or relief scheme under which a customer may obtain a rebate or relief from charges, and

(e)  that indicates how copies of the licence holder’s customer contracts may be obtained.

(a)  has failed to provide any security required by the service provider for the payment of any charge (not being a security agreed to be provided to the service provider on behalf of the person by a supplier), or

(b)  has failed to pay an amount due to the service provider with respect to the provision of customer connection services (not being an amount agreed to be provided to the service provider on behalf of the person by a supplier), or

(c)  has refused or failed to give an authorised officer access to any premises supplied with connection services by the service provider for any of the purposes specified in section 54 of the Act, or

(d)  has obstructed the authorised person in relation to any act, matter or thing done or to be done in carrying out those purposes, or

(e)  is not a party to a customer supply contract or a party to a new occupant supply arrangement or exempt last resort arrangement.

(a)  in the case of premises the subject of a standard form customer connection contract or owned or occupied by a small retail customer, complied with the requirements of the customer connection contract with respect to the disconnection of the premises, or

(b)  in any other case, given the customer reasonable notice of its intention to disconnect the premises to allow the customer a reasonable opportunity to remedy that ground or to enter a customer supply contract, as the case requires.

(a)  the person who owns or occupies the premises:

(i)  is a party to one or more contracts for the supply of electricity, or

(ii)  is subject to a new occupant supply arrangement or exempt last resort arrangement, and

(b)  in the case of a contract or supply arrangement the existence of which has been notified to the service provider, each supplier responsible for supplying electricity to the customer under any such contract or arrangement:

(i)  has requested that the premises be disconnected, and

(ii)  has notified the service provider that it has complied with any applicable requirements of this Regulation or the contract or arrangement relating to the giving of notice as to discontinuance of supply of electricity to the premises.

(a)  has failed to provide the security required by the standard retail supplier for the payment of any charge with respect to the supply of electricity or connection services arranged by the supplier, or

(b)  has failed to pay an amount due to the standard retail supplier with respect to the supply of electricity or connection services arranged by the supplier, or

(c)  has refused or failed to give an authorised officer access to any premises supplied with electricity by the standard retail supplier in accordance with any right to access provided for in the Act or in the customer supply contract, or

(d)  has obstructed the authorised person in relation to any act, matter or thing done or to be done in carrying out any function under the relevant customer supply contract, or

(e)  is a small retail customer taking supply under a standard form customer supply contract who is reclassified as not being a small retail customer, or

(f)  is a small retail customer taking supply under a negotiated supply contract with the standard retail supplier and the period of supply of electricity under that contract ends.

(a)  in the case of premises owned or occupied by a small retail customer, complied with the requirements of the customer supply contract and this Regulation, or

(b)  in any other case, given the customer reasonable notice of its intention to discontinue supply to the premises to allow the customer a reasonable opportunity to remedy that ground.

(a)  prepare a charter governing the constitution and procedure of a customer consultative group established by the licence holder, and

(b)  submit the charter for approval by the Minister.

(a)  published by the relevant licence holder in a newspaper or newspapers circulating throughout New South Wales or the area in which the variation is to take effect and on the licence holder’s internet site, or

(b)  in relation to connection services provided or electricity supplied only to a particular customer or group of customers, is served on the customer or group of customers.

(a)  specify the date on or after which the variation is to take effect being a date that is later than the date the notice is published or served, and

(b)  include a statement of the new rates or the amount of the variation.

(a)  specify the date on or after which the variation is to take effect being a date that is later than the date the notice is served, and

(b)  include a statement of the new rates or the amount of the variation.

(a)  standard form customer contracts,

(b)  negotiated customer contracts between licence holders and small retail customers.

(a)  the customer’s name and bill number, the address of the customer’s premises and any relevant mailing address,

(b)  the customer’s National Metering Identifier and checksum, prominently displayed,

(c)  the dates on which the billing period began and ended,

(d)  the total charges to be paid by the customer,

(e)  the charges payable for services provided or arranged by the licence holder, separating those charges into charges in respect of electricity related charges (that is, customer connection services and electricity supply services) and charges in respect of other services and goods,

(f)  the date by which the bill must be paid,

(g)  the amount of any arrears and the due date for payment of the arrears,

(h)  the amount of any credit received,

(i)  any amount deducted, credited or received under:

(i)  any named Government funded rebate or relief scheme, or

(ii)  any payment plan operated by the licence holder,

(j)  the methods by which the bill may be paid,

(k)  the name of, and details of the availability of, any Government funded rebate or relief scheme,

(l)  contact details for the licence holder’s bill and payment enquiries service and a 24 hour contact phone number for faults and difficulties,

(m)  in community languages (including Arabic, Cantonese, Vietnamese, Italian, Greek and Spanish, and any other language approved by the supplier after consultation with any relevant customer consultative group), information about the availability of interpreter services for the languages concerned and telephone numbers for the services.

(a)  standard form customer supply contracts,

(b)  negotiated customer supply contracts between suppliers and small retail customers.

(a)  standard form customer supply contracts,

(b)  negotiated customer supply contracts between suppliers and small retail customers.

(a)  standard form customer supply contracts,

(b)  negotiated customer supply contracts between suppliers and small retail customers.

(a)  inform the customer not later than 10 business days after becoming aware of the overcharging, and

(b)  reimburse any overcharged amount paid by the customer in accordance with the customer’s instructions or, if no instructions are given, credit the amount to the customer in the next bill issued to the customer, and

(c)  (Repealed)

(a)  standard form customer supply contracts,

(b)  negotiated customer supply contracts between suppliers and small retail customers.

(a)  information about the current status of a customer’s bill or account,

(b)  information about meter readings and meter registrations connected with a bill.

(a)  by cash, cheque or credit card at an office or agent of the supplier,

(b)  by post by means of cheque or credit card,

(c)  by telephone by credit card,

(d)  by direct debit from a cheque, savings or credit card account,

(e)  by any other method agreed with the supplier.

(a)  the particulars of meter readings for the period,

(b)  the estimated or measured quantity of electricity supplied in kilowatt hours,

(c)  particulars of any retail tariff codes and rates of charges applicable to the supply of electricity of each category supplied,

(d)  particulars of the quantity of electricity of each category supplied during the billing period or estimated to have been supplied during the period,

(e)  particulars of the average daily consumption of all electricity supplied during the billing period in respect of that bill (expressed in kilowatt hours),

(f)  if a bill was rendered by the same supplier for the corresponding billing period during the previous year, particulars of the average daily consumption during that previous billing period.

(a)  the billing period occurred more than 2 years before the request, or

(b)  copies or information has been provided under this clause within the previous 12 months.

(a)  the electricity supplied for the whole period is to be charged for at the rate applicable at the end of the period, and

(b)  for each variation that occurred during that period, an adjustment component (calculated for that part of the period occurring prior to the variation) is to be deducted from the charge so calculated.

where:

A is the adjustment component.

d is the number of days in the billing period during which electricity was supplied:

(i)  in the case of the first or only variation, before the variation took effect, or

(ii)  in the case of a second or subsequent variation, after the previous variation took effect and before the second or subsequent variation took effect.

n is the number of days in the billing period during which electricity was supplied.

N is the amount of the charge for the whole of the billing period, calculated at the rate applicable at the end of the period.

C is the amount of the charge for the whole of the billing period, calculated:

(i)  in the case of the first or only variation, at the rate applicable immediately before the variation took effect, or

(ii)  in the case of a second or subsequent variation, at the rate applicable immediately before the second or subsequent variation took effect.

(a)  that metering equipment has ceased to register or has ceased to register correctly the quantity of or demand for electricity supplied, or

(b)  that electricity has been supplied without passing through metering equipment,

(a)  to pay an amount estimated in accordance with this Division and to have that amount reconciled in the next bill, or

(b)  to pay an amount based on a determination by the supplier after obtaining access to the metering equipment.

(a)  that the standard form customer contract is a new contract,

(b)  whether the standard form customer contract applies to new customers only, or whether it applies to existing customers,

(c)  a summary of the scope, intent and general effect of the standard form customer contract,

(d)  a summary of any relevant guaranteed customer service standards.

(a)  a description of the existing standard form customer contract to which the amendment relates,

(b)  whether the amendment applies to new customers only, or whether it applies to existing customers under the relevant standard form customer contract,

(c)  a summary of the scope, intent and general effect of the amendment,

(d)  if the amendment gives effect to a variation of the guaranteed customer service standards, a summary of those standards, as varied.

(a)  standard form customer contracts,

(b)  negotiated customer contracts between a licence holder and a small retail customer.

(a)  standard form customer connection contracts,

(b)  negotiated customer connection contracts between a service provider and a small retail customer.

(a)  are to be set out in a section of the relevant contract under the heading “Guaranteed Customer Service Standards” and are required to be in or to the effect of the form of the requirements set out in Part 2 of Schedule 2 and Part 2 of Schedule 3, and

(b)  are to include a statement to the effect that they comply with the requirements imposed under the Act with respect to customer service.

(a)  a copy of the contract and any documents incorporated by reference in the contract,

(b)  a copy of any document referred to in the contract that is not incorporated in the contract,

(c)  a copy of the Act and this Regulation.

(a)  a copy of the relevant customer connection contract and any documents incorporated by reference in the contract,

(b)  a copy of any document referred to in the contract that is not incorporated in the contract.

(a)  if the licence holder is a standard retail supplier, copies of its standard form customer supply contracts and the document referred to in clause 13,

(b)  if the licence holder is a supplier, copies of any standard form customer connection contracts used by service providers providing connection services to customers of the supplier,

(c)  if the licence holder is a service provider, copies of its standard form customer connection contracts,

(d)  a copy of any document incorporated by reference in a contract referred to in this clause and any document referred to in any such contract that is not incorporated in the contract.

(a)  a copy of its standard form customer supply contract and any documents incorporated by reference in the contract,

(b)  a copy of any document referred to in the contract that is not incorporated in the contract,

(c)  a copy of the Act and this Regulation.

(a)  in relation to all customer contracts issued by the licence holder to which the standards apply, or

(b)  in relation to a specified class of customer contracts issued by the licence holder to which the standards apply, or

(c)  in relation to all customer contracts issued by the licence holder to which the standards apply other than a specified class of customer contract issued by the licence holder.

(a)  must seek directions from the Minister as to which persons or organisations it should consult with in connection with the proposed request, and

(b)  must consult with:

(i)  the persons and organisations identified in the directions referred to in paragraph (a), and

(ii)  any relevant customer consultative group, and

(iii)  if the matter is one covered by an approved electricity industry ombudsman scheme, the electricity industry ombudsman, and

(c)  must cause notice of its proposed request to be published in at least one daily newspaper circulating generally in the area in which its customer’s premises are situated, and

(d)  must conduct a public meeting, no earlier than 2 weeks after the date of publication of the notice referred to in paragraph (c), for the purpose of:

(i)  informing members of the public of the proposed request, and

(ii)  allowing members of the public to express their views in connection with the proposed request, and

(e)  must allow at least 2 weeks from the date of the public meeting for members of the public to make written submissions to the licence holder in connection with the proposed request.

(a)  must state that the licence holder proposes to request that the guaranteed customer service standard concerned be varied, and

(b)  must contain particulars of the proposed variation, and

(c)  must state that a public meeting will be held, at a date, time and place to be specified in the notice, for the purpose of:

(i)  informing members of the public of the proposed request, and

(ii)  allowing members of the public to express their views in connection with the proposed request, and

(d)  must state that members of the public are invited to submit written submissions to the licence holder in connection with the proposed request, and

(e)  must indicate the address to which, and the date by which, any such submissions should be delivered to the licence holder.

(a)  evidence that the requirements of this clause have been complied with, and

(b)  an assessment of the effect on its customers of the proposed variation of the guaranteed customer service standard (including, in particular, the financial effect of the proposed variation) assuming that the request is approved, and

(c)  any submissions received by the licence holder as a result of the action taken by it under this clause, and

(d)  an assessment of all such submissions, and

(e)  evidence that the guaranteed customer service standards that will be applicable to the licence holder if the request is granted will be comparable with the minimum standards applicable to:

(i)  similar organisations in other fully competitive electricity organisations, or

(ii)  in the absence of other fully competitive electricity organisations, other public utility industries generally.

(a)  be served on the supplier not later than 28 days after the person receives written notice of the decision, and

(b)  state the reasons why the small retail customer is seeking the review.

(a)  may determine that the decision is to stand, or

(b)  may vary or revoke the decision.

(a)  of its determination, together with its reasons for the determination, and

(b)  if the determination is to vary the decision, of the manner in which the decision is to be varied, and

(c)  of the rights available to the customer under the Act and this Regulation.

(a)  that its decision is to stand (in the case of a complaint against a decision),

(b)  that no action is to be taken (in the case of any other complaint).

(a)  any person, in respect of a decision to classify the person as being or not being a small retail customer, or a small retail customer entitled to standard supply,

(b)  a tenant of residential premises who is supplied with electricity by a landlord as referred to in section 72 (3) of the Act, in respect of a decision of the landlord relating to the supply of electricity or the provision of connection services,

(c)  a person to whom connection services are provided, or electricity is supplied, under an arrangement exempted from a provision of the Act under clause 66 or 68 (other than clause 68 (2) (e) or (f)) and who occupies residential premises and whose electricity consumption is measured by a separate meter, in respect of any dispute or complaint under the electricity supply arrangement concerned,

(d)  a person who is or may be a small retail customer who is subject to a new occupant supply arrangement or an exempt last resort arrangement, in respect of any dispute or complaint under the electricity supply arrangement concerned,

(e)  a person who is or was a small retail customer in respect of a decision of the supplier under a previous customer supply contract between the customer and the supplier, if that matter arose not more than 12 months before the application was made,

(f)  a person who is or was a small retail customer in respect of a decision of the service provider under a previous customer connection contract between the customer and the service provider, if that matter arose not more than 12 months before the application was made.

(a)  must cause copies of all public reports issued by the electricity industry ombudsman to be given to the Minister, and

(b)  must cause notice to be given to the Minister of changes in the policies and procedures to be adopted in connection with the relevant approved electricity industry ombudsman scheme.

(a)  particulars as to the extent to which the scheme is meeting the objectives referred to in section 96B of the Act, and

(b)  particulars as to the extent to which the scheme has met relevant best practice benchmarks, and

(c)  particulars as to the extent to which licence holders or specified licence holders and other persons bound by the scheme have complied with their obligations under the scheme.

Maximum penalty: 100 penalty units (in the case of a corporation) and 25 penalty units (in any other case).

Maximum penalty: 100 penalty units (in the case of a corporation) and 25 penalty units (in any other case).

Maximum penalty: 100 penalty units (in the case of a corporation) and 25 penalty units (in any other case).

(a)  the arrangements that are to apply to small retail customers subject to standard form customer supply contracts, small retail customers subject to negotiated supply contracts and other customers,

(b)  the maintenance of the capacity to implement last resort supply arrangements,

(c)  the charges for the supply of electricity, and any additional charges permitted under this Regulation, for customers subject to last resort supply arrangements, and the manner in which the charges are to be calculated,

(d)  provision for the notification to customers subject to last resort supply arrangements of their right to obtain supply from another retail supplier,

(e)  provision of information to customers subject to last resort supply arrangements about the terms and conditions that are to apply to the supply of electricity under the arrangements,

(f)  the implementation of last resort supply arrangements,

(g)  any other matters required by the Minister.

(a)  if a suspension notice is issued by NEMMCO to a supplier under the National Electricity Code,

(b)  if a supplier’s licence is cancelled and written notice of the cancellation is given to the supplier.

(a)  the commencement of last resort supply arrangements,

(b)  the terms and conditions on which electricity is to be supplied,

(c)  that the customer may arrange supply under a customer supply contract with the retailer of last resort or another supplier,

(d)  whether or not the customer is entitled to elect to take supply from a standard retail supplier under a standard form supply contract and, if the customer is so entitled and the supplier is not the relevant standard retail supplier, the name and contact details of that supplier,

(e)  the date on or after which the retailer of last resort may discontinue supply to the premises of the customer,

(f)  any charges that the customer may be liable to pay if the customer does not enter into a customer supply contract.

(a)  a statement that last resort supply arrangements have come into force for customers or classes of customers specified in the notice,

(b)  contact details for the retailer of last resort.

(a)  to have elected to be transferred under an electricity supply arrangement on the terms and conditions set out in this clause, and

(b)  if the retailer of last resort is a standard retail supplier, to have made an election under section 34 (8) of the Act, in accordance with this Regulation, being an election that took effect on the transfer date.

(a)  the total of the pool price plus a margin of 10 per cent or $20 per MWh of electricity (whichever is the lesser) and any additional charges specified in the last resort supply arrangement (being network charges, costs of network losses, NEMMCO charges, charges relating to metering services or other charges approved by the Minister), or

(b)  the published charges for the supply of electricity to customers, being charges applying generally to the supply of electricity to such customers other than small retail customers at the date that the last resort supply arrangements come into effect,

pool price means the spot price at the local regional reference node under the National Electricity Code.

published charges means the charges published in a newspaper circulating generally in this State.

(a)  has failed to provide any security required by the retailer for the payment of any charge, or

(b)  has failed to pay an amount due to the retailer with respect to the supply of electricity or connection services arranged by the retailer, or

(c)  has refused or failed to give an authorised officer access to any premises supplied with electricity by the retailer in accordance with any right to access provided for in the Act or this Regulation, or

(d)  has obstructed the authorised person in relation to any act, matter or thing done or to be done in carrying out any function under the Act or this Regulation.

(a)  in the case of premises owned or occupied by a small retail customer, complied with the requirements of the terms and conditions applicable to the supply of electricity under the last resort supply arrangements and this Regulation, or

(b)  in any other case, given the person reasonable notice of its intention to discontinue supply to the premises to allow the customer a reasonable opportunity to remedy that ground.

(a)  any arrangement for the supply of electricity generated by means of one or more generating systems which together supply electricity to a transmission or distribution system (through a single connection point or through an electrically common point) at a rate of 30 megawatts or less, but only if any distribution system along which the electricity is conveyed is owned or controlled by a person who holds (or is exempt from holding) a service provider’s licence,

(b)  any arrangement under which electricity that has initially been supplied by a licensed supplier is resupplied to some other person (otherwise than in contravention of section 72 (1) of the Act),

(c)  any arrangement under which a person buys, sells or otherwise deals with rights to the supply of electricity arising under an arrangement referred to in paragraph (b),

(d)  any arrangement under which a landlord supplies electricity to a tenant as referred to in section 72 (3) of the Act,

(e)  any arrangement taken to have been entered into under subclause (3),

(f)  an arrangement under which electricity is supplied to a person by a retailer of last resort, but only if the electricity is supplied in accordance with Part 7 and the applicable last resort supply arrangements,

(g)  an arrangement under which electricity is supplied by Ergon Energy Pty Ltd to a person in respect of premises in the Tenterfield Local Government area.

(a)  the supplier supplies electricity to the premises, and

(b)  the premises are no longer occupied by the customer under the relevant customer supply contract applicable to those premises.

(a)  section 15 (Right to connection to local distribution system for all customers),

(b)  section 18 (Distribution network service providers to connect premises under customer connection contracts),

(d)  section 34 (Right to supply of electricity from standard retail supplier for all customers),

(c)  section 35 (Discrimination prohibited),

(d)  section 38 (Retail suppliers to supply electricity under customer supply contracts).

(a)  the exempt person must provide connection services, or supply electricity, to the premises in accordance with any agreement relating to occupation of the premises between the exempt person and the person to whom the electricity is supplied,

(b)  the maximum amount that may be charged for the supply of electricity during a particular period is the amount that the standard retail supplier in whose supply district the premises are located would have charged under a standard form customer supply contract for that supply during that period,

(c)  the exempt person is bound by, and must comply with, any decision of the electricity industry ombudsman in relation to a complaint or dispute relating to the provision of connection services or the supply of electricity by the exempt person, as referred to in clause 50 (1) (c).

(a)  while any application made by the occupier of the premises for assistance under:

(i)  any Government funded rebate or relief scheme, or

(ii)  any payment plan operated by the exempt person,
is pending, or

(b)  while any life support system that relies on electricity for its operation is in use at the premises.

(a)  on a Friday, Saturday or Sunday, or

(b)  on a public holiday or day immediately preceding a public holiday, or

(c)  after 3.00 pm on any other day.

(a)  must specify the grounds on which the exempt person is taking the action proposed, and

(b)  must indicate the date on or after which the supply to the customer’s premises may be disconnected or discontinued if those grounds are not removed, being a date occurring not earlier than 14 days after the notice is sent, and

(c)  must advise the customer of the customer’s rights under subclause (2).

(a)  has failed to provide any security required by the exempt person for the payment of any charge with respect to the supply of electricity or connection services arranged by the supplier, or

(b)  has failed to pay an amount due to the exempt person with respect to the supply of electricity or connection services arranged by the supplier, or

(c)  has refused or failed to give an authorised officer access to any premises supplied with electricity by the exempt person in accordance with any right to access provided for in the Act, or

(d)  has obstructed the authorised person in relation to any act, matter or thing done or to be done in carrying out any function under the Act or this Regulation.

(a)  the charges that applied in respect of electricity supplied to the premises immediately before the commencement of the arrangement,

(b)  any applicable published charges in force immediately before that commencement or, if there are no published charges in force, the amount that the standard retail supplier in whose supply district the premises are located would have charged under a standard form customer supply contract for that supply during that period.

(a)  BlueScope Steel (AIS) Pty Ltd (ACN 000 019 625), and

(b)  BHP Billiton Limited (ACN 004 028 077).

(a)  the amounts of electricity required to be used for the purposes of the definition of large customer in section 97AB of the Act, as measured from the point of consumption, are used by the customer or the related entity of a customer (whether on the customer’s or related entity’s own account or together with one or more other such customers as are related entities) in the year preceding the making of the election to be an elective participant, or

(b)  the Tribunal is satisfied that the customer or related entity (as the case may require) is likely to use the required amounts of electricity in the year in which the election is to have effect (whether the customer or related entity is likely to do so on its own account or together with one or more other such customers as are related entities).

(a)  subsection (1) applies to the customer or related entity (as the case may require), and

(b)  each site is owned or occupied:

(i)  by either the customer or one of the other customers referred to in subclause (1) (a) and (b), or

(ii)  by the related entity,

      as the case may require.

(a)  the person who made the election, and

(b)  any retail supplier or electricity generator that is to supply the electricity load or the part of the load covered by the election.

where:

P is the amount of the adjusted penalty (rounded to the nearest 50 cents).

M is the greenhouse penalty for the previous year.

A is the sum of the consumer price index numbers for each quarter of the year previous to the year commencing on 1 July when the adjustment is to be made.

B is the sum of the consumer price index numbers for each quarter of the year 2 years previous to the year commencing on 1 July when the adjustment is to be made.

consumer price index has the same meaning as it has in section 97CA of the Act.

(a)  by multiplying the total amount in MWh of the participant’s relevant acquisitions of electricity purchased for use in this State in the year concerned by the renewable power percentage for the year and rounding the result to the nearest MWh, and

(b)  by subtracting from that amount the number of any certificates of a kind referred to in clause 73DA (2) (c) applicable to the year.

(a)  if electricity is purchased at a connection point located in a distribution network, by multiplying the total amount in MWh of electricity purchases related to the electricity load covered by the election in the year concerned by the renewable power percentage for the year and by the distribution loss factor applicable to the connection point and rounding the result to the nearest MWh, or

(b)  if electricity is not so purchased, by multiplying the total amount in MWh of electricity purchases related to the electricity load covered by the election in the year concerned by the renewable power percentage for the year and rounding the result to the nearest MWh.

connection point has the same meaning as it has in the National Electricity Code.

distribution network has the same meaning as it has in the National Electricity Code.

distribution loss factor has the same meaning as it has in the National Electricity Code.

(a)  base its assessment on its best estimate of the participant’s sale or use of electricity in this State, verified by NEMMCO where possible, and

(b)  take into account any other matters the Tribunal considers appropriate.

(a)  if of the opinion that the avoidance of the penalty is due to fraud or evasion—at any time, or

(b)  in any other case—within 1 year from the day on which the assessment is made,

(a)  the decision on any review or appeal under the Act, or

(b)  its amendment by reduction of any particular following the participant’s objection or pending any review or appeal under the Act.

(a)  if the amendment is wholly or partly as a result of an error by the Tribunal—on the day on which the amended assessment is made, or

(b)  in any other case—on the day on which a greenhouse penalty became payable under the original assessment.

(a)  the activity involves the generation of electricity by an existing or proposed generating system and the person is eligible for accreditation in respect of the generation of electricity by the generating system under the provisions of the greenhouse gas benchmark rules relating to generation, and

(b)  the generating system is equipped with metering equipment approved by the Scheme Administrator or (in the case of a proposed generating system) the Scheme Administrator is satisfied that the generating system will, when the generating system is operating, be equipped with appropriate metering equipment, and

(c)  the person has record keeping arrangements with respect to the activity approved by the Scheme Administrator or (in the case of a proposed generating system) the Scheme Administrator is satisfied that the person will, when the generating system is operating, have appropriate record keeping arrangements in respect of that activity, and

(d)  in the case of a proposed generating system—the Scheme Administrator is satisfied that the system will operate substantially as described in the person’s application for accreditation.

(a)  the activity involves the generation of electricity by an existing or proposed generating system and the person is a retail supplier in respect of electricity generated by the generating system and purchased by the retail supplier under a power purchase agreement, and

(b)  the power purchase agreement remains in force, and

(c)  the person has previously claimed, or could have claimed, the electricity generation as category A under the arrangements relating to greenhouse strategies in force under the Act before the commencement of Part 8A of that Act (and referred to in the Emissions Workbook), and

(d)  the generating system is classified as Category A under the greenhouse gas benchmark rules, and

(e)  the person is eligible for accreditation in respect of the generation of electricity by the generating system under the greenhouse gas benchmark rules relating to generation.

(a)  an activity that gives rise to eligibility for accreditation under subclause (1) or (2) may be referred to as an electricity generation activity, and

(b)  an activity that gives rise to eligibility for accreditation under subclause (2) may also be referred to as a category A electricity generation activity.

Emissions Workbook means the document entitled Greenhouse Gas Emissions from Electricity Supplied in NSW: Emissions Workbook published by the Ministry of Energy and Utilities in October 2000.

power purchase agreement has the meaning given by the greenhouse gas benchmark rules.

(a)  the activity is an existing or proposed carbon sequestration activity under the greenhouse gas benchmark rules and the person is eligible for accreditation as an abatement certificate provider in respect of the activity under the provisions of the greenhouse gas benchmark rules relating to carbon sequestration, and

(b)  the person has record keeping arrangements with respect to the activity approved by the Scheme Administrator or (in the case of a proposed carbon sequestration activity) the Scheme Administrator is satisfied that the person will, when the carbon sequestration activity is carried out, have appropriate record keeping arrangements in respect of that activity, and

(c)  in the case of a proposed carbon sequestration activity—the Scheme Administrator is satisfied that the activity will be carried out substantially as described in the person’s application for accreditation.

(a)  the activity is an existing or proposed demand side abatement activity under the greenhouse gas benchmark rules and the person is eligible for accreditation in respect of the activity under the provisions of the greenhouse gas benchmark rules relating to demand side abatement, and

(b)  the person has record keeping arrangements with respect to the activity approved by the Scheme Administrator or (in the case of a proposed demand side abatement activity) the Scheme Administrator is satisfied that the person will, when the demand side abatement activity is carried out, have appropriate record keeping arrangements in respect of that activity, and

(c)  in the case of a proposed demand side abatement activity—the Scheme Administrator is satisfied that the proposal will be undertaken substantially as described in the person’s application for accreditation.

(a)  the person is a large user, and

(b)  the person is eligible for accreditation as an abatement certificate provider in respect of the activity under the provisions of the greenhouse gas benchmark rules relating to large user abatement certificates, and

(c)  the person has record keeping arrangements with respect to the activity approved by the Scheme Administrator or (in the case of a proposed activity) the Scheme Administrator is satisfied that the person will, when the activity is carried out, have appropriate record keeping arrangements in respect of that activity, and

(d)  in the case of a proposed activity—the Scheme Administrator is satisfied that the activity will be carried out substantially as described in the person’s application for accreditation.

(a)  is to be made in the form and manner approved by the Scheme Administrator, and

(b)  is to be accompanied by an application fee of $500.

(a)  the Scheme Administrator is not satisfied that the applicant is eligible for accreditation as an abatement certificate provider in respect of the activity concerned, or

(b)  the application for accreditation is not duly made (including if it is not accompanied by any required information or the appropriate fee), or

(c)  the applicant fails to give the Scheme Administrator an undertaking required to be given in connection with the application under this Division in terms satisfactory to the Scheme Administrator.

(a)  the Scheme Administrator is satisfied that the person has ceased to be eligible for accreditation as an abatement certificate provider in respect of the activity,

(b)  the person has requested the suspension or cancellation,

(c)  the Scheme Administrator is satisfied that the person has contravened a provision of the Act, the regulations, the greenhouse gas benchmark rules or a condition to which the accreditation is subject,

(d)  the person has become bankrupt, applied to take the benefit of any law for the relief of bankrupt or insolvent debtors, compounded with his or her creditors or made an assignment of his or her remuneration for their benefit,

(e)  the person is a corporation that is the subject of a winding up order or for which a controller or administrator has been appointed.

(a)  the amount of electricity supplied by the generating system,

(b)  the type of fuel or fuels used by the generating system to generate electricity,

(c)  the source of the fuel or fuels,

(d)  the amount of each fuel used by the generating system to generate electricity.

(a)  the location and size of any eligible land owned or controlled from time to time by the person,

(b)  any carbon sequestration rights held in respect of any other eligible land from time to time,

(c)  any activity conducted on land referred to in subclause (2) (a) or (b) that is likely to result in a reduction in the greenhouse gas emissions abated by the planted forests on that land, including any clearing of that land.

(a)  the location in which the activity occurred,

(b)  the abatement of greenhouse gases (calculated in accordance with the greenhouse gas benchmark rules) associated with that activity,

(c)  the methodology, data and assumptions used to calculate that abatement,

(d)  if the activity relates to the on-site generation of electricity, the matters referred to in subclause (1).

(a)  the location in which the activity occurred,

(b)  emissions of greenhouse gases associated with that activity,

(c)  the abatement of greenhouse gases (calculated in accordance with the greenhouse gas benchmark rules) associated with that activity,

(d)  the methodology, data and assumptions used to calculate that abatement.

carbon sequestration right has the meaning given by the greenhouse gas benchmark rules.

clearing of land means:

(a)  cutting down, felling, thinning, logging or removing any trees on the land, or

(b)  killing, destroying, poisoning, ringbarking, uprooting or burning trees on the land, or

(c)  substantially damaging or injuring trees on the land in any other way.

(a)  the activities in respect of which the person is accredited or to be accredited,

(b)  the number of abatement certificates that the person has created or is likely to create,

(c)  the frequency of audits conducted or to be conducted in respect of the person,

(d)  any other matters the Scheme Administrator considers relevant.

(a)  an order is made against the person under section 97EF of the Act, and

(b)  the person who gave the financial assurance fails to comply with the order.

(a)  a statement of the activity in respect of which the abatement certificate is created, including any information relating to that activity that the Scheme Administrator, by notice in writing to an accredited abatement certificate provider, requires to be included in the certificate,

(b)  the year in which the activity took place,

(c)  the name of the person who created the certificate.

(a)  the applicant is not an accredited abatement certificate provider or the accreditation of the person as an abatement certificate provider is suspended at the time of application,

(b)  the application for registration was not duly made (including if it is not accompanied by the appropriate fee),

(c)  the Scheme Administrator is not satisfied that the applicant was entitled to create an abatement certificate in respect of the activity,

(d)  the Scheme Administrator is of the opinion that the accredited abatement certificate provider who created the certificate has contravened a provision of the Act, the regulations, the greenhouse gas benchmark rules or the conditions of the provider’s accreditation.

(a)  the person contravening a condition referred to in clause 73IA (relating to undertakings given to the Scheme Administrator in connection with benefits under mandatory greenhouse gas schemes),

(b)  the person contravening a condition referred to in clause 73IB (1) (relating to the creation of abatement certificates in respect of output for which a renewable energy certificate has already been created),

(c)  the person contravening a condition a referred to in clause 73ID (relating to maintenance of carbon sequestration).

(a)  in a case referred to in subclause (1) (a)—the number that is equivalent to the number of abatement certificates that, in the opinion of the Scheme Administrator, were created in respect of output or greenhouse gas abatement for which a benefit was obtained under a mandatory greenhouse gas scheme,

(b)  in a case referred to in subclause (1) (b)—the number that is equivalent to the number of abatement certificates that, in the opinion of the Scheme Administrator, were created by the person in contravention of the condition referred to in subclause (1) (b),

(c)  in a case referred to in subclause (1) (c)—the number of abatement certificates that, in the opinion of the Scheme Administrator, were created by the person in respect of carbon sequestration activities and in respect of which the person has contravened the condition referred to in subclause (1) (c).

(a)  electricity generation activities,

(b)  carbon sequestration activities,

(c)  demand side abatement activities.

(a)  the application for registration is not duly made,

(b)  the Scheme Administrator is of the opinion that the proposed transfer of the abatement certificate contravenes the Act, the regulations or the greenhouse gas benchmark rules.

(a)  the activity or activities in respect of which the accredited abatement certificate provider is accredited as an abatement certificate provider,

(b)  the total number of abatement certificates created by the accredited abatement certificate provider in respect of each of those activities and registered in the register of abatement certificates in the previous financial year,

(c)  the States or Territories in which those activities took place,

(d)  such other information relating to the person’s accreditation as the Scheme Administrator considers appropriate.

(a)  the name of the person,

(b)  the type of certificates (that is, transferable or non-transferable) the person was formerly entitled to create under the terms of the person’s accreditation,

(c)  the reason or reasons why the accreditation was suspended or cancelled,

(d)  the date on which the accreditation was suspended or cancelled and, in the case of a suspension, the period of the suspension,

(e)  any conditions of accreditation that continue to have effect in respect of the person.

(a)  the information referred to in subclause (1) (c),

(b)  the information referred to in subclause (2).

(a)  the creation of abatement certificates,

(b)  eligibility for accreditation,

(c)  compliance with any conditions of accreditation.

(a)  substantiating information provided to the Tribunal or Scheme Administrator, or

(b)  determining whether the provider has complied with the Act, the regulations, the greenhouse gas benchmark rules or the conditions of the provider’s accreditation.

(a)  a person nominated by the Tribunal, or

(b)  a person chosen by the accredited abatement certificate provider from a panel of persons nominated by the Tribunal, or

(c)  a person nominated by the accredited abatement certificate provider and approved by the Tribunal.

(a)  a person nominated by the Scheme Administrator, or

(b)  a person chosen by the accredited abatement certificate provider from a panel of persons nominated by the Scheme Administrator, or

(c)  a person nominated by the accredited abatement certificate provider and approved by the Scheme Administrator.

(a)  may specify that particular services are to be provided to particular classes of persons free of charge, at specified charges or subject to specified discounts or rebates, and

(b)  must specify the amount or a methodology by which that amount may be assessed by the sponsoring Minister as the estimated efficient cost to the service provider of complying with the direction, and

(c)  may require the service provider to publish the direction in the manner specified in the direction, and

(d)  must specify arrangements for the payment to the service provider of an amount equivalent to the costs assessed by the sponsoring Minister, as referred to in subclause (b), or, if the service provider disputes that assessment, the costs assessed under clause 76.

(a)  consult with the service providers proposed to be made subject to the direction, and

(b)  give the service providers written notice of the criteria on which the estimated efficient costs of complying with the direction are to be assessed.

(a)  may require specified classes of customers to be supplied with electricity at discounted charges or to be given rebates on the charges paid by them for the supply of electricity, and

(b)  may require the supplier to establish and maintain facilities to ensure that Government payments that are provided to finance the supply of electricity at discounted charges are applied in accordance with the direction, and

(c)  may require the supplier to establish and maintain trust accounts in which Government payments that are provided to finance the supply of electricity at discounted charges are to be held pending their application in accordance with the direction, and

(d)  may require the supplier to furnish the sponsoring Minister with periodic reports as to the supplier’s compliance with the direction, and

(e)  may require the supplier to establish and maintain accounting procedures to enable such reports to be prepared, and

(f)  must specify the amount or a methodology by which the amount may be assessed by the sponsoring Minister as the estimated efficient cost to the supplier of complying with the direction, and

(g)  may require the supplier to publish the direction in the manner specified in the direction, and

(h)  must specify arrangements for the payment to the supplier of an amount equivalent to the estimated efficient costs assessed by the sponsoring Minister, as referred to in subclause (f), or, if the supplier disputes that assessment, the costs assessed under clause 76.

(a)  consult with the suppliers proposed to be made subject to the direction, and

(b)  give the suppliers written notice of the criteria on which the estimated efficient costs of complying with the direction are to be assessed.

(a)  by the Minister administering the Act, or

(b)  if the Minister administering the Act is the sponsoring Minister, by the Premier.

(a)  must consider any representations made by the parties to the dispute, and

(b)  must determine, on the basis of those representations and any other information available to it, the amount or a methodology by which the amount may be assessed as the efficient cost to the licence holder of complying with the direction to which the dispute relates.

(a)  the level of supervision required of the person providing the contestable service, and

(b)  the amount of inspection required of the provision of the contestable service by that accredited person, and

(c)  any other factors that the accrediting agency may determine.

(a)  the person’s accreditation is cancelled in accordance with clause 86, or

(b)  the suspension is lifted by the accrediting agency.

(a)  the person is no longer competent to provide the contestable service for which the person is accredited (having regard to the results of any inspection by the accrediting agency or any audit of the accredited person’s performance), or

(a)  must publish a notice in a newspaper circulating generally in the service provider’s distribution district stating where the accreditation scheme can be inspected free of charge, and

(b)  must make the accreditation scheme available to the public for inspection in the manner described in the notice.

(a)  a specified scheme is recognised as an accreditation scheme, and

(b)  a specified person or body (other than a service provider) is recognised as an accrediting agency in relation to that scheme.

(a)  must publish a notice in a newspaper circulating generally in this State stating where the scheme can be inspected free of charge, and

(b)  must make the scheme available to the public for inspection in the manner described in the notice.

(a)  by the accrediting agency preparing its own scheme of accreditation, or

(b)  in the case of a service provider, by the service provider adopting (whether in whole or in part) a scheme of accreditation prepared by a Ministerially recognised accrediting agency, or

(c)  in the case of a Ministerially recognised accrediting agency, by the accrediting agency adopting (whether in whole or in part) a scheme of accreditation prepared:

(i)  by a service provider, or

(ii)  by some other Ministerially recognised accrediting agency.

(a)  in the case of a service provider, by the service provider and by one or more Ministerially recognised accrediting agencies, or

(b)  in the case of a Ministerially recognised accrediting agency:

(i)  by the agency and by one or more service providers, or

(ii)  by the agency and by one or more other Ministerially recognised accrediting agencies, or

(iii)  by the agency, by one or more service providers and by one or more other Ministerially recognised accrediting agencies.

(a)  of a decision by an accrediting agency to refuse to accredit the person to provide a particular contestable service, or

(b)  of a decision by an accrediting agency to suspend or cancel the person’s accreditation to provide a particular contestable service, or

(c)  of a decision by an accrediting agency not to act on a suspension.

(a)  to cancel a person’s accreditation, or

(b)  to lift the suspension of a person’s accreditation,

(a)  must be in writing, and

(b)  must be served on the accrediting agency no later than 28 days after the person receives written notice of the decision, and

(c)  must state the reasons why the appellant considers that the decision should be reviewed.

(a)  may determine that the decision is to stand, or

(b)  may determine to vary or revoke the decision.

(a)  of its determination, together with its reasons for the determination, and

(b)  if the determination is to vary the decision, of the manner in which the decision is to be varied, and

(c)  of the rights available to the appellant under this Part, and

(d)  of the circumstances in which the appellant may become liable for costs under this Part.

(a)  must be in writing, and

(b)  must be served on the accrediting agency no later than 28 days after the appellant received written notice of the determination or (if no such notice is received within 14 days after the appeal was made) within 42 days after the appeal was made, and

(c)  must state the reasons why the appellant is dissatisfied with the determination by the accrediting agency.

(a)  of the rights available to the appellant under this Part, and

(b)  of the circumstances in which the appellant may become liable for costs under this Part.

(a)  operate independently of the accrediting agency, and

(b)  be kept separate from the affairs of the accrediting agency, and

(c)  be convenient for and accessible to the appellant, and

(d)  operate without cost to the appellant, and

(e)  allow the appellant to choose whether to be bound by any finding or determination of the facilitator, and

(f)  allow the facilitator to choose not to deal with the appeal, if the facilitator forms the view that:

(i)  the appellant has been vexatious in pursuing the appeal, or

(ii)  the appeal is an abuse of process.

(a)  the alternative dispute resolution procedure is to be as agreed by the appellant and the accrediting agency, and

(b)  the facilitator is to be chosen jointly by the appellant and the accrediting agency, and

(c)  participation is to be voluntary and the alternative dispute resolution procedure may be terminated at any time by either party or by the facilitator, and

(d)  the appellant and the accrediting agency are to bear their own costs of participating in the alternative dispute resolution procedure, and

(e)  the costs of the facilitator are to be borne by the appellant and the accrediting agency in equal proportions.

(a)  the time provided for in clause 96 for a request for the appeal to be dealt with by way of alternative dispute resolution procedures has expired, or

(b)  any alternative dispute resolution procedures commenced under clause 96 have terminated without resolution of the appeal.

(a)  be in writing, and

(b)  be served on the accrediting agency, and

(c)  state the reasons why the appellant considers that the accrediting agency’s determination should be reviewed.

(a)  of the rights available to the appellant under this Part, and

(b)  of the circumstances in which the appellant may become liable for costs under this Part.

(a)  must apply any principles determined by the Minister with respect to the determination of appeals, and

(b)  must have regard to the accrediting agency’s determination of the appeal.

(a)  of his or her decision, together with his or her reasons for the decision, and

(b)  if the decision is to vary the accrediting agency’s determination of the appeal, of the manner in which the determination is to be varied.

(a)  it is of the opinion that it is necessary to do so to protect its powerlines or the safety of persons or property under or near its powerlines, and

(b)  it has considered alternative methods and is of the opinion that none of those methods are feasible in the circumstances (including economically feasible), and

(c)  the service provider is acting in accordance with a tree management plan.

(a)  lists of suitable species of trees for planting under or near powerlines in different localities or situations,

(b)  plans for trimming or removing and replacing existing trees and for controlling future planting of suitable species of trees,

(c)  trimming or removing trees in an emergency,

(d)  methods for trimming trees,

(e)  the use of accredited contractors for trimming trees,

(f)  the intended allocation of costs between the service provider and the relevant council or councils for the district in which the plan is to operate,

(g)  the environmental factors to be considered in trimming trees,

(h)  the development of public education and publicity programs encouraging the selection of appropriate species of trees for planting under or near powerlines.

AS 1284 means the series of documents published by the Standards Australia, and numbered AS 1284, as in force on 7 May 1996.

(a)  a statement of the kind of contract it is, the name of the licence holder and contact details of the licence holder,

(b)  the name of any recognised code or recognised document that is relevant to any matter regulated by the contract and that the licence holder has chosen not to incorporate in the contract,

(c)  any installation and service requirements with which the licence holder or customer must comply,

(d)  if any condition of the contract specifies that the licence holder has a discretion in making any decision under the contract, the grounds on which that discretion may be exercised,

(e)  the means by which a customer may arrange to see, or obtain a copy of, all or any part of the contract,

(f)  a description of the services to be provided by the licence holder under the contract,

(g)  in respect of any document incorporated (in whole or in part) by reference in the customer contract, the reason the document has been incorporated,

(h)  if a document referred to in paragraph (g) is incorporated as in force from time to time, a note to the effect that:

(i)  an amendment of any such document will have the effect of amending the standard form customer contract, and

(ii)  if the document is issued by Standards Australia, or is a recognised document, no separate notice will be given of that amendment,

(i)  particulars of the proper care and custody to be exercised by the customer in respect of metering or other equipment installed by or on behalf of the licence holder,

(j)  a statement of the customer’s rights in relation to disputes and resolution of disputes with the licence holder, including particulars of any applicable approved electricity industry ombudsman scheme and the procedures for referring complaints and disputes to the electricity industry ombudsman under that scheme,

(k)  particulars of the circumstances, if any, in which information about a customer may be disclosed to another person,

(l)  the manner in which notices under the contract are to be given or served,

(m)  in the case of a standard form contract, a right for the licence holder to amend the contract without the prior consent of the customer,

(n)  a requirement that the licence holder provide free of charge, if requested to do so by the customer, information about efficient energy consumption,

(a)  a description of charges payable under the contract for services provided or arranged by the licence holder,

(b)  the amount of, or basis for calculation of, any charges in respect of customer connection services, charges in respect of electricity supply services and charges in respect of any other services,

(c)  the tariffs and charges, including any off-peak or standby tariffs, payable by the customer,

(d)  the availability of any off-peak or standby tariffs, and the extent to which the customer can take advantage of them,

(e)  in the case of connection services provided or arranged by the licence holder, the charges or methods of calculation of charges for any installation work:

(i)  done on a customer’s premises, or

(ii)  incidental to the provision of customer connection services or the supply of electricity to the customer,

(f)  the circumstances, if any, in which the licence holder may recover the costs associated with recovering any unpaid amount due to the licence holder,

(g)  the circumstances, if any, in which the licence holder may charge interest on any unpaid amount due to the licence holder and the rate at which interest is to be charged.

(a)  the quality of services,

(b)  the reliability of services,

(c)  the response to customer enquiries (including the time taken to respond to such enquiries),

(d)  the period within which services or work will be commenced in response to a customer enquiry,

(e)  the period within which services or work will be commenced so as to remedy a disruption in the service,

(f)  the period of notice required to be given when the licence holder carries out work (other than emergency work) that will disrupt the service,

(g)  particulars of any relevant Government funded rebate or relief scheme to facilitate the payment of charges due to the licence holder,

(h)  particulars of any payment plan operated by the licence holder to facilitate the payment of charges due to the licence holder,

(i)  particulars of the arrangements made by the licence holder for the payment of compensation arising under the guaranteed customer service standards.

(a)  the supply of electricity to the premises involves the provision of a new connection service, or

(b)  the customer was, immediately before the commencement of the contract, being supplied electricity by a supplier under a new occupant supply arrangement or an exempt last resort arrangement.

(a)  in the case of a new occupant supply arrangement, for a period of 14 days or less, or

(b)  in the case of an exempt last resort arrangement, for a period of 1 month or less,

(a)  has failed to provide any security required for the payment of any charges related to the supply of electricity or connection services arranged, or

(b)  has failed to pay an amount due to the supplier under the contract with respect to the supply of electricity or connection services arranged by the supplier, or

(c)  has refused or failed to give an authorised officer access to any premises supplied with electricity by the supplier in accordance with any right to access provided for in the Act or this contract, or

(d)  has obstructed the authorised person in relation to any act, matter or thing done or to be done in carrying out any function under the contract.

(a)  that operates on a number to which a customer can be connected for not more than the price of a local telephone call, and

(b)  that can receive notice of, and give information concerning, faults and difficulties in electricity works.

(a)  that operates on a number to which a person can be connected for not more than the price of a local telephone call, and

(b)  that can receive notice of, and give information concerning, customers’ bills and customer connection services arranged by the supplier.

(a)  the supplier has sent to the customer at least 2 written notices of the supplier’s intention to do so, the second notice to be sent no earlier than one week after the first notice, and

(b)  the supplier has made reasonable attempts to deal with the customer in person or by telephone, whether before or after sending any such notice, for the purpose of assisting the customer to do whatever is necessary to remove the grounds referred to in that notice.

(a)  must specify the grounds authorising the supplier to take the action proposed, and

(b)  must indicate the date on or after which the supply to the customer’s premises may be discontinued if those grounds are not removed, being a date occurring no earlier than 14 days after the first such notice is sent, and

(c)  must advise the customer:

(i)  of the customer’s rights under this Part, and

(ii)  in particular, of any rights that the customer may have to have the complaint or dispute referred to the electricity industry ombudsman for resolution, and

(d)  if the grounds authorising the supplier to take the action proposed include the customer’s failure to make due payment of money owed to the supplier with respect to the provision of customer connection services or the supply of electricity, must advise the customer:

(i)  of any Government funded rebate or relief schemes that are relevant to the customer, and

(ii)  of any payment plan operated by the supplier.

(a)  until after the date specified in accordance with subclause (3) (b) in the notices referred to in subclause (2) (a), or

(b)  subject to paragraph (a), if before that date the customer makes a request that the complaint (being a complaint that is covered by an approved electricity industry ombudsman scheme) be referred for resolution by the electricity industry ombudsman, until the date occurring 3 business days after the date on which the complaint is so referred,

(a)  the grounds on which the customer’s premises were disconnected from the distribution system,

(b)  a telephone number to contact for the purpose of enabling the customer to discuss the matter with a person acting on behalf of the supplier,

(c)  the arrangements that the customer will need to make for the reconnection of the premises to the distribution system, including any costs payable by the customer in relation to reconnection,

(d)  the dispute resolution procedures that are available to the customer in relation to disputes between the customer and the supplier.

(a)  the name of the scheme for the accreditation by the service provider of persons who may provide contestable services,

(b)  the requirements, in accordance with this Regulation, for connection of premises involving a new connection service.

(a)  the intervals at which bills are to be issued to the customer,

(b)  the circumstances in which the service provider may correct a bill and the manner and time in which a corrected amount is to be paid.

(a)  the service provider enters into, or is taken to have entered into, a new customer connection contract in respect of the same premises, or

(b)  if the connection services to the customer are arranged by a supplier under a customer supply contract with the customer.

(a)  the provision of customer connection services to a customer requires an extension to the service provider’s distribution system or an increase in the capacity of the distribution system so as to enable it to provide customer connection services, and

(b)  the service provider is of the opinion that a contribution is required under section 25 of the Act.

(a)  by the service provider, or

(a)  fails to provide to the customer at least 2 business days’ notice of any interruption by the service provider to the customer’s supply of electricity, or

(b)  interrupts the customer’s supply of electricity for longer than the time indicated in any such notice,

(a)  for the purpose of enabling the service provider to carry out emergency work, or

(b)  in circumstances beyond the control of the service provider.

business day means a day that is not a Saturday, Sunday or public holiday.

(a)  that operates on a number to which a person can be connected for not more than the price of a local telephone call, and

(b)  that can receive notice of, and give information concerning, faults and difficulties in the service provider’s electricity works.

(a)  that operates on a number to which a person can be connected for not more than the price of a local telephone call, and

(b)  that can receive notice of, and give information concerning, customers’ bills and customer connection services.

(a)  the service provider has sent to the customer at least 2 written notices of the service provider’s intention to do so, the second notice to be sent no earlier than one week after the first notice, and

(b)  the service provider has made reasonable attempts to deal with the customer in person or by telephone, whether before or after sending any such notice, for the purpose of assisting the customer to do whatever is necessary to remove the grounds referred to in that notice.

(a)  must specify the grounds authorising the service provider to take the action proposed, and

(b)  must indicate the date on or after which the supply to the customer’s premises may be disconnected if those grounds are not removed, being a date occurring no earlier than 14 days after the first such notice is sent, and

(c)  must advise the customer:

(i)  of the customer’s rights under this Part, and

(ii)  in particular, of any rights that the customer may have to have the complaint or dispute referred to the electricity industry ombudsman for resolution.

(a)  until after the date specified in accordance with subclause (3) (b) in the notices referred to in subclause (2) (a), or

(b)  subject to paragraph (a), if before that date the customer makes a request that the complaint (being a complaint that is covered by an approved electricity industry ombudsman scheme) be referred for resolution by the electricity industry ombudsman, until the date occurring 3 business days after the date on which the complaint is so referred,

(a)  the grounds on which the customer’s premises were disconnected from the distribution system,

(b)  a telephone number to contact for the purpose of enabling the customer to discuss the matter with a person acting on behalf of the service provider,

(c)  the arrangements that the customer will need to make for the reconnection of the premises to the distribution system, including any costs payable by the customer in relation to reconnection,

(d)  the dispute resolution procedures that are available to the customer in relation to disputes between the customer and the service provider.

(a)  if the connection request is made before 3.00 pm on a business day, not later than the end of the next business day, or

(b)  if the connection request is made after 3.00 pm on a business day, not later than the end of the second business day following the day the request is made.

(a)  Western Land Portions WL 3486, WL 3487 and WL 3488 in the County of Fitzgerald, and

(b)  the County of Ularara (Western Land Portions WL 1056, WL 1059, WL 1062, WL 1063 and WL 3069 excepted), and

(c)  the Counties of Delalah and Thoulcanna.